About

Bitsjour originates from our core value, “Bits On Your Journey.” We are dedicated to building reliable storage hardware that delivers stable storage solutions for creators, tech enthusiasts and everyday users, acting as a trusted storage companion for every digital journey.

Warranty

Bitsjour products come with a warranty period ranging from 12 to 60 months. To request after-sales service, please contact customer service and provide your order number or sales invoice so that the Bitsjour service team can verify your purchase information.

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, water, operating devices improperly)
• Other situations not specified in this policy